[iO] Cable box error code. - OptimumOnline (2024)

FallenAnjel join:2011-04-07 East Cupcake	FallenAnjel Member 2017-Jun-21 7:44 pm [iO] Cable box error code. My friend has an error code OMS-032 on her cable box. Does it just need a reboot? Or does optimum have to do it? Thanks.
	· actions · 2017-Jun-21 7:44 pm ·

dm145 join:2009-12-12 Clifton, NJ	dm145 Member 2017-Jun-21 7:56 pm I would alwsys reboot before calling
	· actions · 2017-Jun-21 7:56 pm ·
FallenAnjel join:2011-04-07 East Cupcake	FallenAnjel Member 2017-Jun-21 7:59 pm She did. And I'm doing it again for her. Right now it's "preparing service". And the time just came on. It's the black Samsung HD box.
	· actions · 2017-Jun-21 7:59 pm ·
FallenAnjel	FallenAnjel Member 2017-Jun-21 8:08 pm Now I have this. It's been 15 min. It's not her account, it's her sister's, and her sister is not home so we can't call until she gets home later tonight.
	· actions · 2017-Jun-21 8:08 pm ·
FallenAnjel	FallenAnjel Member 2017-Jun-21 8:36 pm My friends sister came home early. She just called and they told her she needs a new box.
	· actions · 2017-Jun-21 8:36 pm ·
FallenAnjel	FallenAnjel Member 2017-Jun-22 7:46 pm well she got the new box today and it's doing the same thing. I told her to hook it up to another tv and see if it does the same thing. Could a bad hdmi cable to that? There's quite a few splits in the house too, there's 3 tvs. but it's never happened before. Any ideas?
	· actions · 2017-Jun-22 7:46 pm ·
Bink63 Namedrop THIS Premium Member join:2002-10-06 Everywhere	Bink63 Premium Member 2017-Jun-22 8:08 pm HDMI simply delivers the picture and sound from the box to the TV, sounds like something happened to the service drop to the residence. Any big storms there the past few days?
	· actions · 2017-Jun-22 8:08 pm ·
MuDvAyNe Premium Member join:2002-03-02 Brooklyn, NY	MuDvAyNe to FallenAnjel Premium Member 2017-Jun-22 8:46 pm to FallenAnjel Does she have other boxes? If this is the only one giving issues it could be a bad wire or loose wiring.
	· actions · 2017-Jun-22 8:46 pm ·
FallenAnjel join:2011-04-07 East Cupcake	FallenAnjel to Bink63 Member 2017-Jun-22 8:52 pm to Bink63 the other two boxes are fine.
	· actions · 2017-Jun-22 8:52 pm ·
FallenAnjel	FallenAnjel to MuDvAyNe Member 2017-Jun-22 8:56 pm to MuDvAyNe Yeah I'm thinking that too. I'm wondering if she had something hooked up wrong. I was there last night and now that I think about it, she had two coax cables into the box. but she has an hdmi cable from the box to the tv. I didn't even realize it until tonight when she called me and told me the box was doing the same thing, however she didn't have the two coax's hooked up. she could have inadvertently hooked up the second coax but it would have been after the box went out for the first time, maybe she messed w/ the wires. I didn't look closely at the wires, I didn't think she would have changed any wires around. Her sister is taking the box from her room and hooking up in my friend's room to see if it works. if it does when we know the problem is something else. I'll let you know what happens.
	· actions · 2017-Jun-22 8:56 pm ·
evo40b join:2016-02-20 Usa	evo40b to FallenAnjel Member 2017-Jun-22 9:11 pm to FallenAnjel Um, pardon me if I'm wrong but I'm pretty sure that the set-top box only has one coax slot. Either way, the issue as others have stated definitely seems to be a wiring issue. Like you stated, trying the box in another functioning room would rule out any box related issues.
	· actions · 2017-Jun-22 9:11 pm ·
Bink63 Namedrop THIS Premium Member join:2002-10-06 Everywhere	Bink63 Premium Member 2017-Jun-22 9:18 pm The Black Samsung box I'm looking at has 2 Coax connectors, 1 IN, 1 OUT (for use with ancient TVs...)
	· actions · 2017-Jun-22 9:18 pm ·
evo40b join:2016-02-20 Usa	evo40b Member 2017-Jun-22 9:30 pm said by Bink63: The Black Samsung box I'm looking at has 2 Coax connectors, 1 IN, 1 OUT (for use with ancient TVs...) Ah yes, please disregard what I said.
	· actions · 2017-Jun-22 9:30 pm ·
OptimumVoice join:2016-07-05 New York, NY	OptimumVoice to FallenAnjel Member 2017-Jun-22 10:39 pm to FallenAnjel It's a box specific error code that shouldn't re-occur if the box is swapped. After swapping, is the error different?
	· actions · 2017-Jun-22 10:39 pm ·
FallenAnjel join:2011-04-07 East Cupcake	FallenAnjel Member 2017-Jun-29 1:23 am the box was tried in another room and it worked fine. Turns out it was definitely a wiring problem. Her son came over and fixed it and it's working now. I KNEW it would be something so simple and I tried not to think too hard and we see how that went. lol Thanks everyone for all your replies!
	· actions · 2017-Jun-29 1:23 am ·