Step-by-Step Guide: How to Reset Acceptance Rate on DoorDash (2024)

Step-by-Step Guide: How to Reset Acceptance Rate on DoorDash

DoorDash is a popular on-demand food delivery service available in over 4,000 cities across the United States, Canada, and Australia. DoorDash drivers – or “Dashers” – can accept or decline delivery requests, and their “Acceptance Rate” shows the percentage of orders they’ve accepted versus the ones they’ve declined. A high acceptance rate can give a Dasher access to more delivery opportunities, promotions, and customer feedback. However, there may be instances where a Dasher accidentally declined a delivery or had to cancel for reasons beyond their control, which lowers their acceptance rate. In this article, we will show you how to reset your acceptance rate on DoorDash so that you can start fresh and improve your performance.

Step 1: Contact DoorDash Support

The first step to resetting your acceptance rate on DoorDash is to contact their support team. You can do this by submitting a “Support Request” within the Dasher app or the DoorDash website. Here’s how:

1. Open the Dasher app or go to the DoorDash website.

2. Click on your profile picture or icon.

3. Click on “Help”.

4. Choose the topic that best relates to your inquiry, such as “Payments”, “Account Settings”, or “Delivery Issues”.

5. Click on “Contact Support”.

6. Write a brief message explaining that you would like to reset your acceptance rate and the reason why. Be polite and concise.

7. Attach any relevant screenshots or documents that can support your request.

8. Click on “Submit”.

Step 2: Wait for DoorDash Support to Respond

After you’ve submitted your support request, you will need to wait for DoorDash’s support team to respond. Depending on the volume of requests, it may take a few hours or even days for them to reply. Once they do, they will either approve your request or ask for further information. Here are some tips to keep in mind:

1. Check your email and the Dasher app frequently for updates.

2. Be patient and avoid sending multiple messages, as this can slow down the process.

3. Review your acceptance rate history and be prepared to explain any discrepancies.

4. Be professional and respectful, even if you disagree with their decision.

Step 3: Accept New Deliveries and Improve Your Performance

Once DoorDash Support has reset your acceptance rate, you can start accepting new deliveries and improving your performance. Here are some tips to help you succeed:

1. Choose deliveries that are close to your current location and that you can complete within the estimated time.

2. Make sure you have all the necessary equipment and knowledge to handle the delivery, such as a hot bag, a GPS device, and the customer’s address.

3. Communicate with customers and restaurants politely and follow their instructions carefully.

4. Keep track of your earnings, expenses, and ratings to track your progress.


Q: How often can I reset my acceptance rate on DoorDash?

A: DoorDash does not have a specific policy on how often Dashers can reset their acceptance rate. However, they may review each request on a case-by-case basis and may refuse to reset your rate if they suspect abuse or fraud.

Q: Will resetting my acceptance rate affect my ratings?

A: Resetting your acceptance rate does not directly affect your ratings, but it can indirectly improve your ratings by showing that you’re more reliable and professional.

Q: Can I reset my acceptance rate if I’ve been deactivated or suspended from DoorDash?

A: If you’ve been deactivated or suspended from DoorDash, resetting your acceptance rate may not be possible until you resolve the underlying issue. Contact DoorDash Support for more information.


Resetting your acceptance rate on DoorDash can be a helpful tool for improving your performance and access to delivery opportunities. However, it should not be used as a way to cheat the system or circumvent the rules. Always be honest, professional, and respectful when communicating with DoorDash and their customers, and strive to provide the best service possible. With persistence and dedication, you can succeed as a DoorDash Dasher and build a thriving business.

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Step-by-Step Guide: How to Reset Acceptance Rate on DoorDash (2024)
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