Unlock More Sales with These DoorDash Solutions (2024)

Unlock more sales with tools to help you find new customers, improve profitability, and take your business to the next level.

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Unlock More Sales with These DoorDash Solutions (1)

How Hattie B's increases average order size with DoorDash

Pick a plan that works best for your restaurant

Enjoy all our Marketplace plans* with zero payment processing fees. Change or cancel your plan at any time.

Basic

Save on cost

Offer delivery and pickup to customers

$0 for 7 days, then
15% commission per delivery order

Reach customers nearby

Highest customer delivery fee

DashPass

Growth Guarantee

Continue with Basic

Plus

Reach more customers

Get discovered by new customers in your area.

$0 for 30 days, then
25% commission per delivery order

Reach customers farther away on DoorDash

Lower customer delivery fee**

DashPass: Increase your sales by accessing DashPass customers, who pay no delivery fees and reduced service fees.

Growth Guarantee

Continue with Plus

Premier

Maximize sales

Stand out to new customers

$0 for 30 days, then
30% commission per delivery order

Reach customers farthest away on DoorDash

Lowest customer delivery fee**

DashPass: Increase your sales by accessing DashPass customers, who pay no delivery fees and reduced service fees.

Growth Guarantee: Accept at least 20 orders per month or we'll refund your commission costs for that month.***

Continue with Premier

Also included in every plan

  • Unlock More Sales with These DoorDash Solutions (2)

    Pickup Ordering

    Offer a pickup option for your customers and only pay 6% commission per pickup order.

    Offer pickup

  • Unlock More Sales with These DoorDash Solutions (3)

    Storefront

    Commission-free online ordering on your own website. You only need to pay credit card processing fees of 2.9% +$0.30.

    Get online ordering

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    Marketing Tools

    Boost your sales by trying ads and promotions at any time. Start with a $100 credit per store.

  • Unlock More Sales with These DoorDash Solutions (5)

    Business Manager App

    Manage your DoorDash business on the go with the Business Manager App, available free in the Apple App Store and Google Play Store.

    Download

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    24/7 Support

    DoorDash offers free 24/7 email, phone, and live chat support.

    Merchant support

*Partnership Plans are available for restaurants with 75 or fewer locations in the US. 6% Pickup is available to all partners in the US who comply with the DoorDash MerchantTerms of Service, including having DoorDash Pickup menu prices match in-store prices.

** For Non-DashPass orders only

***For the Merchant Location’s first 6 months on the Marketplace platform as a Premier merchant partner, they are eligible for this rebate if (1) they cancel fewer than 5 orders that month and (2) maintain “open hours” on DoorDash for 90% of the Store Hours that they have set in the Merchant Portal.

Unlock More Sales with These DoorDash Solutions (7)

"We do have better margins [with DoorDash] because our labor cost is already fixed and our rent is fixed. Adding 25% more revenue allows us to drive higher margins and higher incremental margins for our business. They can get as high as 55% on some of our busiest days. So we are a big proponent of DoorDash."

Jamie Schrotberger, CEO, Spread Bagelry

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Unlock More Sales with These DoorDash Solutions (8)

Gain the most new customers and new orders.

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Offer delivery from your own app or website

Tap into DoorDash’s network of Dashers with DoorDash Drive.

DoorDash Drive

Let Dashers fulfill delivery orders from your website or app. Pay a flat fee per order and we'll handle all the logistics of delivery.

On-demand delivery from your ordering platforms

No subscription fees, or service termination fees

Flat delivery fee per order, no commission rates

Pricing

$6.99-$10.99

Flat fee for delivery orders

Learn more

Add in-store digital ordering and payment

Streamline on-premise operations by offering your customers self-serve digital ordering and payment.

Bbot

Use QR code tableside software to make the ordering process easier for staff and customers. Customers can open tabs, add items, and settle bills.

Integrates with Toast, Square, and Revel

Free trial with waived subscription fee available

Payment processing & subscription fees, no commission rates

Pricing

$50/month

Monthly subscription fee

2.9% + $0.30

Payment processing

Get a demo

"Tech helps us run every aspect of our lives — and platforms like DoorDash are crucial for helping us run our business."

Maggie Dango
General Manager, RoyAl’s Chicken and Burgers

Unlock More Sales with These DoorDash Solutions (10)

Frequently asked questions

When you list your business on DoorDash, you pay a percentage of the order subtotal — known as a "commission rate" — for each order processed through our platform.

DoorDash Drive connects your business with drivers to complete deliveries placed on your ordering platform. When customers order from your website, app, or other channels, we charge a flat per-order fee (not a commission percentage) for you to use Dashers to deliver orders.

DoorDash charges fees and commission rates to bring value to your business and community. Here are some of the items they cover:

  • Advertising and marketing: Being on the DoorDash app puts your business in front of new customers every day.

  • Delivery driver costs: We empower our community of Dashers, who make every delivery possible, by providing them flexible earning opportunities with competitive local pay, promotional pay, 24/7 support, third party insurance, and exclusive discounts. Learn more about the Dasher Community at Dasher Central.

  • Customer service and support for consumers, merchants, and Dashers: Customers, business owners, and Dashers all have unique needs that often need addressing immediately. When something goes wrong with an order, we have a 24/7/365 team of people ready to help solve customer issues, so they’ll continue to order from your business.

  • Technology platform costs: It takes a world-wide, world-class logistics, engineering, coding, marketing, and operations team to keep the DoorDash app and website, our Merchant Portal and tablet, and our Dasher app running. We hire the best and expect the best from our team.

  • Credit card processing: With the exception of Storefront (where you only pay a credit card processing fee* with no additional commissions, monthly fees or per-order fees), all DoorDash offerings include credit card processing, so you have less to worry about when it comes to overhead expenses.


*2.9% of the total transaction amount + $0.30 per order

Increase sales by tapping into DashPass subscribers, customers who order more frequently and place larger orders, on average. DashPass allows the most engaged DoorDash customers to place orders from your business with a $0 delivery fee and reduced service fees. Because DashPass customers order more often, and DashPass businesses get increased visibility in DoorDash Marketplace, you’ll likely get more orders and repeat customers. DashPass is included inPlus and Premier Plans.

In the US and Canada, DoorDash Basic partners start with a 7-day free trial, and DoorDash Plus and Premier partners start with a 30-day free trial. This means delivery and pickup commissions are 0%, so you can try the partnership plan* that works best for you. Tablet fees are also $0 for the duration of the trial. After the trial, there is a weekly tablet fee of $6 in the US, $3 in Canada, and $0 in Australia. Point of sale integrations are free.

After your free trial, you’ll be enrolled at the commission and tablet fees indicated in your "Merchant Signup Sheet."

You can change your plan at any point in your trial (and after your trial) within the Settings in the Merchant Portal.

*Partnership plans (Basic, Plus, Premier) are available for restaurants with 75 or fewer locations in Canada or the US.

You can change your plan any time in the Merchant Portal. Plans may take 5 business days to process changes, so it is not feasible to change your plan more often than about one time per week.

We encourage merchants to try a plan for a minimum of 2-3 weeks before switching in order to get the most representative picture of how well each plan works for your business.

If you switch plans in the middle of your trial, your free trial ends, and you will be enrolled in your new plan, paying that plan’s commission rate, within the next 5 business days. If you do not want to end your free trial early, we suggest setting acalendar reminder and logging in to update your plan 5 or fewer days before your trial ends.

DoorDash does not charge an activation fee, subscription fee, software fee, cancelation fee, contract fee, or any hidden fees. However, certain fees may be applicable for additional products or services as you opt in, such as:

  • If you choose to use the DoorDash Tablet to accept orders, you can use it for free for the length of your trial, then $6 per week in the US, $3 per week in Canada, and $0 per week in Australia and New Zealand. You can also accept orders via point of sale integrations, email, or fax at no cost to you.

  • Marketing fees if you choose to use Promotions or Sponsored Listings to grow your sales.

  • Payment processing fees only for Storefront orders, which are commission-free.

There is not a standard delivery radius for merchants on DoorDash. The delivery radius is set by an algorithm based on how many Dashers are in your area and consumer demand. Plus and Premium members do get access to a larger delivery area than Basic, potentially reaching more customers.

Yes, DoorDash partners can pause orders at any time. If your restaurant uses a tablet, you canpause your store from collecting ordersfor a specific time period. You can alsoindicate that your store is busy, letting customers know to expect longer prep times.

Unlock More Sales with These DoorDash Solutions (2024)
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